osaki Refund Policy — Osaki Canada
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Trusted by Thousands - The Top-Selling Massage Chair Brand for Over 10 Years    |     Call Now: (437) 781-8391    +1 (888)-858-1122
Trusted by Thousands - The Top-Selling Massage Chair Brand for Over 10 Years

Refund Policy

Returns & Exchanges

Please keep your original packaging for 30 days in case you choose to change your mind.

Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer. For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us.

Customers will be responsible for both, the original delivery and the return shipping charges.
**This applies to cancellations if the order has been shipped**

The product being returned must have all the original packaging and be in new and resalable condition.

Please note: White Glove Fee is not refundable

All massage chairs can be returned or exchanged within 30 days.

The 30–day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30–day time window.

In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis.

For all items, after purchase, within 60 days a restocking fee of 25% plus the shipping charges will be added for any returns

To prepare returns:

Get your RMA number:

Send us an email, stating that you have read our return policy to service@osaki.ca.

You can also call us to expedite this process at 1.888.858.1122. Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
Choose the shipping company of your choice for return or call us to get a designated shipping company. We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.

Call us back with the tracking number of the returning merchandise.

Product/merchandise must be insured for the possibility of damage/getting lost.

A properly fitted massage chair makes all the difference. When the chair is aligned to your height and body type, the rollers hit the right points along your shoulders and spine, the leg rest extends comfortably, air compression wraps correctly, and zero gravity positioning feels balanced. When the fit is right, the massage performs exactly as it was designed to.

Big & Tall Collection Petite & Short Fit Collection
Built for broader and taller body types. Engineered for smaller frames starting at 4’10”.
Wide-frame seating Improved shoulder alignment
Extended leg reach Compact seat dimensions
Higher weight capacity Proportional SL-track design
Reinforced structure Accurate body scanning
Full shoulder and back coverage Designed for proper neck and shoulder alignment
Designed for users who find standard chairs too narrow, too short, or restrictive. Ideal for users who feel standard chairs are too long or misaligned.
Shop Big & Tall Collection → Shop Petite & Short Fit Collection →

Quick Fit Guide

Body Type Recommended Collection
4’10” – 6’3” Petite & Short Fit
Taller than 6’3” or broader frame Big & Tall
Up to 400 lbs Big & Tall (select models)
Standard proportions Most Osaki models

*Always refer to individual product specifications for exact height and weight recommendations.