Returns & Exchanges
Please keep your original packaging for 30 days in case you choose to change your mind.
Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer. For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us.
Customers will be responsible for both, the original delivery and the return shipping charges.
**This applies to cancellations if the order has been shipped**
The product being returned must have all the original packaging and be in new and resalable condition.
All massage chairs can be returned or exchanged within 30 days.
The 30–day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30–day time window.
In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
For all items, after purchase, within 60 days a restocking fee of 25% plus the shipping charges will be added for any returns
To prepare returns:
Get your RMA number:
Send us an email, stating that you have read our return policy to service@osaki.ca.
You can also call us to expedite this process at 1.888.858.1122. Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
Choose the shipping company of your choice for return or call us to get a designated shipping company. We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.
Product/merchandise must be insured for the possibility of damage/getting lost.