This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) - referred to under Canadian law as "Personal Information" - is being used online. As defined by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), personal information includes any information about an identifiable individual.

Please read this policy carefully to understand how we collect, use, protect, and handle your personal information in accordance with Canadian privacy laws.

What personal information do we collect from our users?

When registering, placing an order, or interacting with our site, you may be asked to provide information such as:

Name
Email address
Mailing address
Phone number
Other details relevant to your experience with our services

When do we collect information?

We collect personal information when you:

Register on our site
Place an order
Subscribe to a newsletter
Respond to a survey or marketing communication
Browse our website
Enter information into forms or features on our site

How do we use your information?

We use the information collected in the following ways:

To personalize your experience and deliver content or product offerings based on your interests
To process transactions and deliver purchased products
To send periodic emails or updates regarding your order or service
To improve our website and customer experience
To comply with legal obligations

How do we protect your information?

Our website undergoes regular security scanning to identify vulnerabilities.
We use malware scanning and SSL (Secure Socket Layer) encryption to protect sensitive data.
Personal information is stored behind secure networks and is accessible only by personnel with special access rights who are obligated to keep the information confidential.
All financial transactions are processed via a secure payment gateway provider and are not stored on our servers.

Do we use ‘cookies’?

We use cookies for limited purposes, such as:

Helping remember and process items in your shopping cart

You can choose to turn off all cookies through your browser settings. Disabling cookies may impact certain features of the site.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to provide services or as required by law.

Third-Party Services and Links

We do not offer third-party products or services directly through our website. However, we may use third-party service providers (e.g., payment processors, analytics tools) that handle data in accordance with Canadian and international privacy standards.

Advertising (Google AdSense and Rakuten)

We may use Google AdSense and Rakuten Advertising to display ads. These third-party vendors may use cookies (e.g., Google DART cookie) to serve personalized ads based on your past interactions with our site.

Users may opt out of personalized advertising by visiting:

Google Ad Settings: https://adssettings.google.com
Network Advertising Initiative Opt-Out: https://optout.networkadvertising.org

Rakuten Advertising may collect personal information, such as IP addresses and digital identifiers. For more details or to opt out, visit Rakuten’s privacy policy.

Do Not Track Signals

We respect "Do Not Track" (DNT) browser settings. When DNT is enabled, we will not track, plant cookies, or use advertising technologies that violate DNT preferences.

Behavioral Tracking

We do not allow third-party behavioral tracking beyond essential analytics and advertising described above.

Data Breach Protocol

In the event of a data breach, we will notify affected users via email within 7 business days and follow all requirements set out by PIPEDA, including breach recordkeeping and potential notification to the Office of the Privacy Commissioner of Canada (OPC), if applicable.

Your Rights Under PIPEDA

Under Canadian law, you have the right to:

Request access to the personal information we hold about you
Request correction of your personal information
Withdraw consent to data collection or processing (subject to legal or contractual restrictions)
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, please contact us using the details at the end of this policy.

Anti-Spam Compliance (CASL)

In compliance with Canada's Anti-Spam Legislation (CASL), we agree to:

Not use misleading headers or deceptive subject lines
Identify commercial messages clearly
Provide our valid physical mailing address
Allow users to unsubscribe easily from emails
Honour unsubscribe requests promptly

You can unsubscribe from any marketing emails by following the instructions at the bottom of the message or contacting us at sales@osaki.ca.

Contacting Us

If you have any questions regarding this privacy policy or wish to make a privacy-related request, you may contact us at:

Email: sales@osaki.ca

Last Updated: July 29, 2025