Osaki Platinum 4D Avalon

I recently purchased a massage chair during the Chinese New Year discount offer and I must say, it's been a game-changer for me. The discount made it an irresistible deal, and I'm so glad I took advantage of it.

I was looking forward to using this massage chair, but the entire purchase was ruined by careless assembly and a complete lack of installer training.
During setup, the delivery crew managed to force the 8-pin left armrest connector in backward. Because of this miswiring, the chair was completely dead out of the box and refused to turn on.
When troubleshooting why the chair had no power, I discovered the reversed plug. Even after aligning the connector properly and verifying that the main base fuse was intact, the chair remains completely unresponsive. Forcing a multi-pin connector in backward likely shorted out or fried the main control board before I even had the chance to sit in it.
Paying $500 for "White Glove" service only to have the installation crew render a high-end chair useless on day one is completely unacceptable. I am requesting an immediate refund of the $500 White Glove delivery fee, in addition to having this unit repaired or replaced. Proceed with caution if you are considering paying extra for their setup services.

I’m absolutely thrilled with the Osaki Platinum 4D Avalon! The massage experience is out of this world, thanks to the incredible 4D technology. It’s sleek, super easy to use, and the customizable settings let me tailor every session just the way I like it. If you’re looking for premium comfort and serious relaxation at home, this chair is worth every penny!