Shipping & White Glove Delivery: What to Expect When Ordering an Osaki in Canada

The Gist: Investing in a premium massage chair should be a seamless experience from click to delivery. However, the logistics of moving and installing a high-tech wellness suite require proper planning. From doorway clearance to the benefits of White Glove service, this guide ensures your Osaki chair arrives safely and is ready for immediate use.

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Buying a massage chair is an investment in your home and your health. However, in a country as large as Canada, shipping a 300lb piece of precision technology requires more than just a tracking number. To ensure your 2025 starts smoothly, we’ve put together the ultimate "Delivery Day" guide.

Step 1: The "Path of Least Resistance" (Measurement Guide)

Before you order, you must measure more than just the floor space for the chair.

• Doorway Clearance: Measure the narrowest part of your entry door. Many Osaki chairs require at least 32 inches of clearance. Some models can be partially disassembled to fit through 29-inch doors, but you should check the product specs first.

• The Recline Path: Remember that "Zero Gravity" chairs need space to tilt back. Look for "Wall Hugger" technology - models that slide forward as they recline, requiring only 2–4 inches of clearance from the wall.

Step 2: Choosing Your Service Level

• Threshold Delivery: Ideal for the DIY enthusiast. The carrier will drop the boxes at your front door or garage.

• White Glove Delivery: Highly recommended for condos or multi-story homes. Our professional team will bring the chair to your room of choice (up to two flights of stairs), assemble it, and crucially test all the 4D/5D functions to ensure everything survives the transit.

Step 3: Preparing the Room

• Power Supply: Ensure there is a grounded outlet within 6 feet of the chair. We recommend using a high-quality surge protector to protect the chair’s internal computer.

• Flooring: If you have hardwood floors, consider a chair mat. While Osaki chairs have protective bases, the sheer weight plus the vibration of the motors is best cushioned by a dedicated mat.

The Bottom Line: Shipping your massage chair in Canada doesn't have to be stressful. By measuring your doorways and choosing our White Glove Delivery, you can skip the heavy lifting and go straight to your first massage. We handle the logistics; you handle the relaxation.

Need help with your floor plan? Chat with our Canadian Support Team or View Delivery FAQ