Shipping & Handling Information — Osaki Canada
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The Most Sold Massage Chair Brand for 10 years Straight     |     Call Now: 437 781 8391    +1 888-858-1122
The Most Sold Massage Chair Brand for 10 years Straight

Shipping & Handling Information

Shipping Rates & Policies

  • All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within Canada. By curbside delivery, massage chairs will arrive UNASSEMBLED in their original factory boxes unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering them into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.
  • Threshold Delivery: With threshold delivery mode, massage chairs will be delivered to the nearest groundlevel entrance of a home, business, or apartment building. [EXTRA COST]
  • White Glove Delivery: With white glove delivery, massage chairs will be handdelivered to your destination and assembled together. White glove delivery needs to add about 12 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service. [EXTRA COST]
    All White Glove Services is a onetime service that is nonrefundable nor do they cover any return service. Once the service has been signed off for completion of service the delivery agent will return to do further services that may not have been completed on their initial visit. It is vital for the customer to fully inspect and test the product before signing off on the completion of service.
  • Please provide a valid street address with each order (we are currently unable to ship to P.O. boxes). Additional charges apply to rush orders. If there is no price, you can call to get a quote (this is especially prevalent for the higherweight items)

How Fast Will You Receive An Order

All orders are processed between 10 a.m. and 4 p.m. (EST), Monday through Friday. Your order will be shipped within three to seven Business days (except for holiday seasons) from when your order is received, unless otherwise noted. Please see Shipping Information for delivery and shipping policies.